Language support
Interpretation in 50+ languages, at no cost to you.
Tell us the language you prefer when you book. The clinic arranges the interpreter, and your appointment runs the way it would in English.
Speakers able to converse, 2021 Census of Population, Statistics Canada.
Why it matters
You should not have to bring your child to translate
French first as an official language, then the most widely spoken languages in Canada.
How to request it
- Tell us when you book.Mention the language you prefer on the phone, on the booking form, or at the front desk.
- We arrange the interpreter.There is no charge to you, and you do not need to bring a family member to translate.
- Your appointment runs normally.The interpreter joins so you can ask questions and understand the answers.
What interpretation includes
- Family appointments, walk-in visits and cardiology consultations
- Explaining a diagnosis, a prescription or a test result
- Consent conversations before a procedure
- Questions you want to ask the doctor before you leave
How much notice we need
Common languages can usually be arranged the same day, including for walk-in visits. For a less common language, give us two working days if you can, and reception will confirm before your appointment.
If the interpreter is not ready in time, we will offer you another appointment rather than proceed without one.
What it does not cover
Interpretation is for your care at the clinic. It is not a translation service for documents, letters from other organisations, or immigration paperwork.
Written material can be read out to you in your language during the appointment.
Three ways to start
Enrol, book, or just walk in.
New patients are welcome at 1005 Paisley Road. Bring your health card, and tell us if you would like an interpreter.
Find the clinic
Directions to West Guelph Medical Clinic
1005 Paisley Road, Unit 11, Guelph, Ontario. Find us in West Hill Shopping Centre, with free parking near the entrance.
Get directions